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Is your phone suffering from a strange bug? Leave the guesswork to us.

The battery does not charge - do I need to change the battery or the charging port or is the problem somewhere else? Send the phone to us for fault diagnosis.

Buy Fault Diagnosis - €39

The price includes round-trip postage. No hidden costs.

Service range

  • Your data is safe

    At the repair station, your phone's sensitive data such as photos are safe. In some cases, the phone may need to be wiped.

  • One year warranty

    You can have no worries, because our service has a 12-month warranty.

    Battery replacement has a 6-month warranty.

    Read more about the guarantee 

  • Authorized service partner

    Official service for Ulefone and Oukitel phones. We only use high-quality original spare parts.

  • Free postage

    Service prices include round-trip postage. In addition, the delivery is quick and can be done in 1-3 days.

Frequently asked questions about telephone service

Can I pay in installments or by invoice?

When choosing a payment method, you can choose Walley invoice/part payment or OP invoice as the payment method.

Read more about payment methods here

What kind of warranty does the service have?

The service has a 12-month warranty. The warranty applies to maintenance and the serviced part. The warranty therefore does not cover other parts of the phone, for example if the phone's screen has been replaced and the phone's charging port breaks after a few months, it is not covered by the service warranty. Battery replacement has a 6-month warranty.

How long does the service take?

Depending on the service queue, mail service usually takes 1-3 days. If you bring the phone to the location and there are spare parts on the shelf, the service can often be done in a few hours.

If there are no spare parts available for the phone, the service may take longer.

Can I order parts from you and fix it myself?

You can order spare parts by contacting our customer service. Spare parts prices are usually -20% of the maintenance price list.

What brands do you service?

We service Oukitel, Ulefone and Doogee manufacturers' phones

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