Fault diagnosis
Fault diagnosis
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The price of the fault diagnosis includes round-trip postage.
Has your phone started playing tricks? Having problems with the download? Is there a problem with the touch of the screen?
No worries, our phone service specializing in shock-resistant phones is here to help you. Our specialty is the top names in rugged phones Oukitel, Ulefone, Blackview & Doogee, which we already have years of experience servicing.
If you are not sure about the fault, you can send your phone to us for service and calmly wait for the diagnosis. Once the fault has been located and confirmed, we will contact you regarding the maintenance estimate. Once the diagnosis has been established and maintenance is agreed for the phone, the price of the fault diagnosis fee will be deducted from the price of the maintenance.
If it is not possible to repair the phone, the phone will be returned to the sender. In this case, the price of the fault diagnosis fee will not be refunded.
Fault diagnosis applies only to Oukitel, Ulefone, Blackview and Doogee brand phones.
How do I send for service?
How do I send for service?
After payment, you will receive more detailed instructions for sending to service.
Sending is easy and free!
1) Pack the phone carefully
2) Fill out the maintenance form and include it in the package
3) Write the return code you received after payment on the package.
4) Take the package to the nearest Matkahuolto. Remember to take the receipt with you.
5) Our service will send a notification after receiving your phone and after the service is completed. Maintenance time is usually 1-2
day.
6) We will send your serviced phone back to you.
Important information
Important information
Service guarantee
Service guarantee
You can rest assured, because the service has a 12-month warranty. Battery replacements have a 6-month warranty.
Does the manufacturer's warranty remain after the service?
Under our warranty, Oukitel, Ulefone, Blackview and Doogee phones imported through e-ville.com Distribution Oy. For these phones, the manufacturer's warranty continues as normal. For other phones, the manufacturer's warranty usually expires with service.
The warranty covers manufacturing defects of spare parts and defects related to maintenance. The warranty does not cover, for example, if the phone falls after the screen is replaced and the screen breaks or normal wear and tear.
You can read more about the guarantee here.
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Why Repair station?
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No hidden costs
The price of the service includes round-trip postage. You only pay the amount shown on the website.
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Safe and secure
The importance of data security cannot be emphasized enough. That's why the sensitive data on your phone is safe at the Repair Station.
We give a one-year guarantee for repairs.
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Quality is the most important thing
We are the official service partner of Oukitel, Ulefone and Blackview brands.
We get the spare parts from the manufacturers' factories and the parts are original.
For Samsung and iPhone maintenance, we use original spare parts.
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Environmental friendliness
We recycle old parts in an environmentally friendly manner.
New electronics are made from old parts and thus we save the environment.